SUMMER SALES UP TO 40% OFF
SUMMER SALES UP TO 40% OFF

Shipping & Return Policy

Shipping


Spain (Peninsula) and Portugal

If you place your order before 9:00 am, it will arrive in 2 to 3 business days. If you place your order after 9:00 am, it will arrive in 3 to 5 business days. Europe, the Canary Islands, Ceuta and Melilla. Depending on the country of destination, the delivery time is 2 to 5 business days. Shipping costs will depend on the designated country. If applicable, customs charges will be borne by the customer.

America

If you place your order before 12:00 pm (CEST), it will arrive in 3 to 4 business days.If you place your order after 12:00 pm (CEST), it will arrive in 4 to 5 business days. They will depend on the designated country.If applicable, customs charges will be borne by the customer.

Africa

If you place your order before 12:00 pm (CEST), it will arrive in 3 to 4 business days.If you place your order after 12:00 pm (CEST), it will arrive in 4 to 5 business days. They will depend on the designated country.If applicable, customs charges will be borne by the customer.

Asia

If you place your order before 12:00 pm (CEST), it will arrive in 3 to 4 business days.If you place your order after 12:00 pm (CEST), it will arrive in 4 to 5 business days. They will depend on the designated country.If applicable, customs charges will be borne by the customer.For all shipments made outside the country, Casa de Vera is not responsible for charges for credit expenses, commissions and tariffs on export sales .

CHANGES

Is it possible to change my items? Do I have to pay it?

Requests for changes must be made within 30 calendar days after receipt of shipment. If you want to change references or colors, we will refund your purchase amount and you can request the style you want on your own on our website. Shipping cost will not be refunded. In To resize your product, contact our team if you need help. (help@casadevera.com)

RETURNS

If necessary, is it possible to return my item? Do I have to pay for returns?

Return requests must be made within 30 calendar days after receipt of shipment. Requests for returns or exchanges after the 30-day period from the date of purchase will be politely rejected. Purchases must be made directly at www.casadevera.com. If your product was purchased from another retailer, it must be returned to the place where you purchased it.

Please, if you wish to return your product, send it to the following address: Calle Victor Andres Belaunde 6, floor 1 door 2, 28016 Madrid. Once received, you will be reimbursed for the amount of your returned item within 7 days. NOTE: if you are in a country outside Spain, please put in the description of the return: RETURN ORDER # 0000

Shipping costs will not be refunded. To return any item, be sure to package your items with the original paperwork and packaging using the address indicated.