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RETURN POLICIES

DELIVERIES

Spain (Península) and Portugal

  • If you place your order before 9:00 am, it will arrive in 48hrs.
  • If you place your order after 9:00 am, it will arrive in 72hrs.
  • Deliveries are free of charge in orders above €70 euros.

Europe, Canary Islands, Ceuta and Melilla

  • Depending on the country of destination, the delivery period is 2 to 5 days.
  • Shipping costs will depend on the country designated.
  • If applied, customs office expenses will be assumed by the customer.

 America

  • If you place your order before 12:00 pm (CEST), it will arrive in 72 hours.
  • If you place your order after 12:00 pm (CEST), it will arrive in 4 to 5 days.
  • Shipping costs will depend on the country designated.

 Africa

  • If you place your order before 12:00 pm (CEST), it will arrive in 72 hours.
  • If you place your order after 12:00 pm (CEST), it will arrive in 4 to 5 days.
  • Shipping costs will depend on the country designated

 Asia

  • If you place your order before 12:00 pm (CEST), it will arrive in 72 hours.
  • If you place your order after 12:00 pm (CEST), it will arrive in 4 to 5 days.
  • Shipping costs will depend on the country designated

 

For all shipments made outside of the country, Casa de Vera do not take care charges corresponding to credit costs, commissions and customs charges on export sales.

EXCHANGES

Is it possible to exchange my items? Do I have to pay for it?

Requests for exchanges must be made within 30 natural days after reception of the shipment.

If you want to exchange references or colors we will refund you the amount of your shoes and you can order the style you want on your own from our website. ​

To exchange the size of your product please get in touch with our team if you need any help! (europe@casadevera.com)

 

RETURNS

If needed, is it possible to return my item? Do I have to pay for returns? 

Requests for returns must be made within 30 natural days after reception of the shipment. Requests for returns or exchanges after the 30 days period from your purchase date, will be politely declined.

Purchases must be made directly at casadevera.com. If your product was purchased at another retailer, it must be returned to the location where it was purchased.

Please, if you want to return your product get in touch with our team if you need any help! Email us at europe@casadevera.com indicating your order number. We will send you an address for you to return the product you bought. Within 7 days you will be refunded the corresponding amount.

To return any item be sure to box up your items with the original packaging and paperwork using the address indicated.