RETURN POLICIES

Spain (Península) and Portugal

• If you place your order before 9:00 am, it will arrive in 2 to 3 working days.
• If you place your order after 9:00 am, it will arrive in 3 to 5 working days.

Europe, Canary Islands, Ceuta and Melilla

• Depending on the country of destination, the delivery period is 2 to 5 working days.
• Shipping costs will depend on the country designated.
• If applied, customs office expenses will be assumed by the customer.

 America

• If you place your order before 12:00 pm (CEST), it will arrive in 3 to 4 working days.
• If you place your order after 12:00 pm (CEST), it will arrive in 4 to 5 working days.
• Shipping costs will depend on the country designated.
• If applied, customs office expenses will be assumed by the customer.

 Africa

• If you place your order before 12:00 pm (CEST), it will arrive in 3 to 4 working days.
• If you place your order after 12:00 pm (CEST), it will arrive in 4 to 5 working days.
• Shipping costs will depend on the country designated.
• If applied, customs office expenses will be assumed by the customer.

 Asia

• If you place your order before 12:00 pm (CEST), it will arrive in 3 to 4 working days.
• If you place your order after 12:00 pm (CEST), it will arrive in 4 to 5 working days.
• Shipping costs will depend on the country designated.
• If applied, customs office expenses will be assumed by the customer.

For all shipments made outside of the country, Casa de Vera do not take care charges corresponding to credit costs, commissions and customs charges on export sales.

EXCHANGES

Is it possible to exchange my items? Do I have to pay for it?

Requests for exchanges must be made within 30 natural days after reception of the shipment.

If you want to exchange references or colors we will refund you the amount of your shoes and you can order the style you want on your own from our website. Shipping cost will not be refunded. ​

To exchange the size of your product please get in touch with our team if you need any help! (help@casadevera.com)

RETURNS

If needed, is it possible to return my item? Do I have to pay for returns? 

Requests for returns must be made within 30 natural days after reception of the shipment. Requests for returns or exchanges after the 30 days period from your purchase date, will be politely declined.

Purchases must be made directly at casadevera.com. If your product was purchased at another retailer, it must be returned to the location where it was purchased.

Please, if you want to return your product send it to the following address:

Calle Doctor Fleming, 55, 1-1, 28036, Madrid. Once received you will be refunded with the amount of your return article within 7 days. Shipping costs will not be refunded.

To return any item be sure to box up your items with the original packaging and paperwork using the address indicated.