Shipping Policy
1. DELIVERY TERM
Casa de Vera VENESP SL will have different delivery times depending on the destination. When any irregularity is detected in the order, delivery times might be extended.
Casa de Vera VENESP SL reserves the right to extend delivery times during sales and high season periods.
|
COUNTRY |
DELIVERY TIME |
|
GERMANY |
2-3 DAYS |
|
AUSTRIA |
2-3 DAYS |
|
BELGIUM |
2-3 DAYS |
|
BULGARIA |
2-3 DAYS |
|
CROATIA |
2-3 DAYS |
|
DENMARK |
2-3 DAYS |
|
SLOVAKIA |
2-3 DAYS |
|
ESLOVENIA |
2-3 DAYS |
|
SPAIN |
1-2 DAYS |
|
UNITED STATES |
5-7 DAYS |
|
ESTONIA |
2-3 DAYS |
|
FINLAND |
2-3 DAYS |
|
FRANCE |
2-3 DAYS |
|
GREECE |
2-3 DAYS |
|
HUNGARY |
2-3 DAYS |
|
IRELAND |
2-3 DAYS |
|
ITALY |
2-3 DAYS |
|
LATVIA |
2-3 DAYS |
|
LITHUANIA |
2-3 DAYS |
|
LUXEMBOURG |
2-3 DAYS |
|
NETHERLANDS |
2-3 DAYS |
|
POLAND |
2-3 DAYS |
|
PORTUGAL |
2-3 DAYS |
|
UNITED KINGDOM |
2-3 DAYS |
|
CZECH REPUBLIC |
2-3 DAYS |
|
ROMANIA |
2-3 DAYS |
|
SWEDEN |
2-3 DAYS |
*Working days.
Casa de Vera VENESP SL does not deliver products on Saturdays, Sundays and regional or local holidays of the countries of destination.
Casa de Vera VENESP SL may inform the customer, by sending an email to their email address, of the shipment's tracking number, as well as the company in charge of the shipment. The email will also include the delivery times.
2. PLACE AND CONDITIONS OF DELIVERY
Casa de Vera VENESP SL undertakes to deliver the goods in perfect condition at the delivery address indicated by the customer.
Casa de Vera VENESP SL does not deliver to collection points or post offices. Shipping addresses must be physical places accessible to transport companies. In the event of detecting an irregularity in the shipping address, our customer service department will contact the customer as quickly as possible.
If at the time of delivery of the product at the address indicated by the customer, there was no one at the address, the shipping company will make up to three delivery attempts at that same address. The customer must be attentive to the reception of the goods within the period specified.
The delivery address will be the one indicated by the customer when placing the order. If the customer wishes to change the delivery address after placing an order, they may do so by contacting customer service https://casadevera.com/en/pages/contact-us indicating the order number and the correct shipping address, as long as the order has not been shipped.
Casa de Vera VENESP SL will not be responsible for errors or damages caused in the delivery when the delivery address entered by the customer does not exist, is incorrect or when the requirements for the delivery of the order are not met.
At the time of delivery of the product, the customer or recipient must sign the receipt of the order to the carrier, verify the visible state of the packages and accept or reject the order under their responsibility.
In the event that, when opening the packages with the products, the customer sees that there are products missing or damaged in transit, they must communicate it in writing to Casa de Vera VENESP SL through www.castaner.com/forms, as soon as possible within a maximum period of 3 days from receipt of the order, providing photo material of the problem.
3. SHIPPING COST
The shipping costs will be the following for each order placed by the customer. Casa de Vera VENESP SL reserves the right to change the shipping costs without prior notice.
|
COUNTRY |
SHIPPING ORDERS -150€ |
SHIPPING ORDERS +150€ |
|
SPAIN |
0 € |
0 € |
|
FRANCE |
18 € |
0 € |
|
ITALY |
18 € |
0 € |
|
UNITED KINGDOM |
18 € |
0 € |
|
REST OF EUROPE |
20 € |
0 € |
|
UNITED STATES |
0 $ |
0 $ |
a) Shipping prices are per order.
b) The customer accepts these shipping costs when purchasing the products.